Mackenzie is an everyday hero by responding to a medical alert call.



April 30, 2014

WEST VALLEY CITY, UT – A stroke is a brain attack. It happens when the blood supply to the brain is interrupted and the brain doesn’t get the oxygen it needs. Because the brain controls everything we do, feel, think and remember, damage to the brain affects these abilities. 

On April 16th at 4am, Esther was awakened by the fact that she couldn’t move the right side of her body. When she attempted to call for help, nothing would happen. Realizing that something was wrong, she pressed her button. Our emergency response center operator Mackenzie G. responded to the call “Do you need help?” Esther attempted to respond but could only speak gibberish to Mackenzie. She was able to finally convey to Mackenzie that she was having a stroke. Immediately Mackenzie dispatched the paramedics.  

With the information that Mackenzie gave EMS, they rushed Esther to the hospital and began treatment for her stroke.  

Esther’s son commented: “We hadn’t even woken up by the time the ambulance was knocking on our door. It was very comforting to know that help was sent even while we were sleeping. Who knows how long my mother would’ve had to wait before we knew something had happened!”

Only 2 days prior to her stroke, Esther and her family had made the decision to get a medical alert system. 

Later we were told that Esther was in the hospital for a few days and is now home feeling much better and getting the therapy she needs. 

We thank team member Mackenzie for her dedicated service in Esther’s behalf.  She is one of our everyday heroes!