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Not All Monitoring Call Centers Are The Same…Find Out Why!

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COMMITTED TO PROVIDING THE AND HIGHEST QUALITY MONITORING SERVICE POSSIBLE.

We understand the needs of seniors in maintaining an independent lifestyle.

EMERGENCY RESPONSE MONITORING  – FROM THE NATION’S LEADER!

All Livewell medical alert systems are monitored by Utah based AvantGuard Monitoring Centers. Any medical alarm system is only as good as the reliability and performance of its’ monitoring center.  The delivery of this critical service is key to the security and well being of our clients.

logoWith monitoring centers in Ogden Utah and Rexburg Idaho, AvantGuard is among the few elite monitoring companies that provide two fully redundant, UL listed central stations. They have invested heavily to achieve these capabilities in order to ensure that your alarm signals will never be lost.  Both alarm central stations are UL 2050 listed, which means that they exceed all of Underwriters Laboratories’ stringent requirements for alarm monitoring set forth in UL 827.  In depth employee training and the most advanced innovations in alarm monitoring technology consistently exceed these high standards. 

AvantGuard’s 100% redundancy between its’  two alarm central stations makes sure that your service  won’t go unprotected due to power failures, storms, or other disasters. This redundancy includes the protection of facilities, data, receivers, and telephones. Many alarm central stations in the industry claim to be fully redundant, but in reality, most are only data redundant. 

csaa-certified

Livewell is proud of it’s partnership with the AvantGuard. Even with the highest standards of their technical equipment it is the companies people that truly make the difference.  They take great pride in their excellent customer service by training their staff to deliver fast, friendly and helpful response to every call. Their policy of answering calls within two rings and commitment to never utilize an auto-attendant on their lines provides the best monitoring services available.  Rest assured that your Livewell monitoring center is completely capable of taking care of you and your loved when they are in need of assistance. 

TWO-WAY VOICE COMMUNICATION – STAYING CONNECTED!

All of our Livewell alert systems provide two-way voice pendants and allow you to easily connect with our professionally trained emergency response center dispatcher 24 hours a day. The AvantGuard response center attendant will call your neighbors, friends, relatives, or an emergency number (paramedics, fire department or police) while staying in voice contact with you until help arrives or until the attendant determines that voice contact is no longer required. If the subscriber or member is unable to speak, the attendant will proceed to contact responders and send help.

Two-way voice service provides human contact to give pre-arrival instructions and for you, offer comfort and reassurances that help is on the way. In emergency our attendants stay on the line. This is not a standard in the industry. We wouldn’t have it any other way.

YOUR MONITORING PROFILE – WE’RE CONNECTED!

In the event of a emergency occurrence when medical first responders are called, we provide your specific authorized medical information so that emergency staff can access the medical support professionals that you have authorized.  In many cases this information is critical in the delivery of effective care.  It’s all part of our mission to provide you with the very best of care.

SMART, SAFE, INDEPENDENT LIVING
We stay on the line

  • Certified US live operators pick up in two rings
  • Never a hold, an industry leader in answer times
  • 5 Diamond & IQ Certified
  • Provides your authorized key medical information to first responders
  • Customized contact profile (family/friends) notification
  • Language Services

 

Mobile medical alert systems   CALL US FOR DETAILS 888-358-6667 Order Now!